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Glory to God Hymnal App no longer working

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Home » Forums » Hymnary User Room
Tue, 04/28/2020 - 08:40 — markdayton

The Glory to God Hymnal App is no longer working. I have tried unistalling and reinstalling, I have rebooted my iPad, numerous times and nothing seems to work. The Pew Edition is missing more than half the pages, though the Large Print edition seems to be fine. When I go to the selector there seems to be an addtional Pew version that shows portions of the pages, but it says I have to pay for it even though the App recognizes that I have already purchased the Pew Edition. I have been using this app for years now. Is it no longer supported?


Comments

Tue, 04/28/2020 - 08:42 — markdayton

I tried to contact support but every time I submit a request I get both a message failed and message submitted message, and I have received no response after a couple days, so I assume either it isn't going through or it is falling on deaf ears.

Wed, 04/29/2020 - 08:24 — dianneshapiro

Please try clicking on the cart in the app, then on "Restore Purchases." You will want to make sure you have a wifi connection when doing this. Let us know if this does not work.

Thu, 04/30/2020 - 11:15 — markdayton

I have done that multiple times, the app recognizes my purchases, but the pages did not download. 

I just went back into the app and there was a new Update Pew Edition button that resolved the problem. 

Thu, 04/30/2020 - 11:23 — markdayton

I have amended my review on the App Store to reflect that this is working again, and to say how much I have enjoyed using it. Thank you so much for fixing it. I will try to be more patient in the future lol

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